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Compliance
Main Responsibilities of RK AusStudy Consultancy Under the National Code of Practice (2018)
RK AusStudy Consultancy working with Australian education providers is committed to comply with Standard 4 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018. Our main responsibilities under the National Code of Practice (2018) include:
By actively training, monitoring, and supporting agents while enforcing accountability, education providers can ensure compliance with the National Code and maintain high standards in the recruitment process.
Acting Ethically and Honestly
Provide accurate information to prospective students about courses, entry requirements, costs, and living in Australia.
Avoid misleading or deceptive conduct, including misrepresenting qualifications or affiliations.
Training and Monitoring Agents
Conduct regular training sessions for agents about compliance requirements, the ESOS Act, and the National Code.
Review agents’ performance periodically, including checking feedback from students.
Using Clear Agreements
Draft and sign written agreements detailing the scope of the agent’s role, responsibilities, and expected conduct.
Ensuring Transparency
Make sure agents provide all prospective students with accurate pre-enrolment information, including details about the course, costs, visa requirements, and living conditions.
Monitoring Compliance
Audit agents periodically to ensure compliance with ethical and legal standards.
Take corrective action or terminate agreements with agents who do not meet their obligations.
Reporting Breaches
If an agent engages in unethical or unlawful behavior, report the incident to relevant authorities and ensure the behavior is rectified or the partnership is terminated.
Key policies and procedures that RK AusStudy will follow to support students’ recruitment operations and activities under ESOS Act 2018
1. Marketing and Recruitment Policy
Purpose:
Ensures all marketing and recruitment activities are ethical, transparent, and compliant with the ESOS Act and the National Code.
Key Elements:
Accurate and non-misleading advertising of courses, fees, and services.
Use of approved marketing materials.
Compliance with national and international laws.
2. Admissions and Enrolment Policy
Purpose:
Provides a clear and consistent framework for assessing applications and enrolling students.
Key Elements:
Entry requirements for each course, including language proficiency, academic qualifications, and work experience.
Application processes, including the collection of documents (e.g., passports, qualifications).
Use of checklists to ensure all enrolment steps are completed.
3. Education Agent Management Policy
Purpose:
Guides the management of education agents to ensure they adhere to ethical practices and comply with the National Code.
Key Elements:
Agent agreements outlining commission structures and responsibilities.
Agent training and orientation.
Annual performance reviews and feedback mechanisms.
4. Fee and Refund Policy
Purpose:
Outlines the financial obligations of students and provides clarity on refunds in case of withdrawal or provider default.
Key Elements:
Detailed fee schedules for courses.
Conditions for refunds and deadlines.
Processes for disputes related to fees.
5. Student Support Services Policy
Purpose:
Ensures students are provided with adequate support to adjust to their studies and life in Australia.
Key Elements:
Orientation programs.
Access to counselling, career advice, and academic support.
Procedures for addressing grievances.
6. Compliance Policy
Purpose:
Ensures all recruitment activities comply with the ESOS Act, National Code, and other regulatory frameworks.
Key Elements:
Regular training for staff and agents on compliance.
Monitoring of student visa conditions and reporting requirements.
Internal audits and continuous improvement processes.
7. Application Processing Procedure
Purpose:
Provides a step-by-step guide for handling student applications.
Key Elements:
Initial inquiries and pre-assessment of eligibility.
Verification of documents and assessments.
Issuance of Letters of Offer and Confirmation of Enrolment (CoE).
8. Grievance and Complaint Handling Procedure
Purpose:
Provides a framework for addressing student concerns related to recruitment, admissions, or other areas.
Key Elements:
Clear steps for lodging and resolving complaints.
Appeals processes for unresolved issues.
9. Training and Development Policy for Staff and Agents
Purpose:
Ensures all recruitment personnel and education agents are knowledgeable about courses, policies, and compliance requirements.
Key Elements:
Regular training sessions.
Updates on changes to policies or regulations.
10. Record-Keeping and Data Privacy Policy
Purpose:
Ensures the secure handling of student information during recruitment.
Key Elements:
Compliance with data protection laws (e.g., Australian Privacy Principles).
Secure storage and access to student records.
Processes for document retention and disposal.
By adhering to these policies and procedures, recruitment operations are conducted transparently, efficiently, and in compliance with regulatory standards, ensuring a positive experience for both the institution and prospective students.
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